IBM SME - Intel Citrix Support - SME / Specialist - SO - GSDC

Designation	SME - Intel Citrix Support - SME / Specialist - SO - GSDC
Job Description	# Drawing upon concepts of tools, technologies and methodologies to collaborate with other technical specialists when carrying out assigned duties. # Effectively negotiating with technical peers and customers to implement technical solutions. # Maintaining skills to the current industry level of certification. # Recognizing and articulating job related problems to management. # Analyzing technical problems and creating solutions involving the use of existing techniques and/or tools. # Performing assigned tasks in accordance with established standards and guidelines. # Preparing and recommending technical alternatives involving technology, methodology, tools, processes and solution components. # Challenging the validity of given procedures and processes with the intent to enhance and improve a customer solution. # Assisting in the identification of new service opportunities. # Assisting the Project Manager by providing a technical project coordination role. # Liaising with relevant support teams for all clients to ensure they are informed about relevant progress and issues relating to Intel server to be handed over for server management to ensure a smooth transition. # Providing coverage for BAU Citrix farm Management teams when no billable project work is available. # Abiding by Change Management and Problem Management procedures, including complying with the Service Level Agreements as documented in the Problem Severity matrix. # Act on Day to Day House Keeping tasks by using tools & scripts # To able to perform in 24 x 7 Environment in shift roaster # To able to attend calls on calls basis whenever assigned # Work with Change & Problem Management Tools # Create regular reports for Management requirements.
Desired Profile	# WORK EXPERIENCE At least 6+ Years of System Administration Experience on MS Windows 2000/2003 platforms with minimum 4 years on Citrix. AND MSCE Certification from Microsoft CCEA, CCA Certification is Preferred # Qualification - Engineering Degree from Premier Institute(Electronics, Computer Science etc., OR - Bachelor of Computer Science/Bachelor of Science/Equivalent Degree OR - Diploma in Computer Science or Electronics ## Desired Experience # Good technical knowledge depth on MS Operating System. # Minimum 3 Years of Experience in Citrix Administration with multiple sites and farms. # Expert on all versions of Citrix and strong knowledge of Citrix Secure Gateway / Web Interface / Nfuse)and the communication between them and citrix farm. # Capable to resolve the security based problems on Citrix. # Trouble shooting Citrix based problems with Root cause analysis and strong fundamentals # Strong knowledge on ICA clients and thin clients devices. # Experience on Appsense, Softgrid, thin print preferred. # Strong understanding of Load Manager, Resource manager and installation manager. # Experience in packaging and deploying application on citrix farm using citrix packager or tools like installshield. # Experience on citrix farm performance tuning. # Experience on managing citrix farm on VmWare will be added advantage. # In depth knowledge of the following layered products in two or more of the following products is Mandatory. - DNS - DHCP - WINS # Good experience in resolving profile, printer, access, and communication issues on citrix. ## Work Location : Hyderabad, Bangalore and Chennai Required * Bachelor's Degree * Citrix Support Experience : Applied * Excellent server operating System Concept : Applied * English: Fluent
Experience	6 - 10 Years
Industry Type	IT-Software/ Software Services
Functional Area	Application Programming, Maintenance
Education	UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization
Location	Bengaluru/Bangalore
Keywords	VIA - Citrix
Contact	IBM India Pvt Limited
Website	https://jobs3.netmedia1.com/cp/search.jsp?trac=hp_in&jobatibm