IBM CIRATS Coordinator - ITD - GD

Designation	CIRATS Coordinator - ITD - GD
Job Description	## The CIRATS co-ordinator will be responsible for the following tasks: • Coordination for closure of Issue & APAR as per the agreed timeline in the department. • Document upon notification of new records been raised. • Coordination with the Technical teams for timely updates (resolution plan, change implementation, closure, applicability, risk of not implementing etc) for timely closure. • Extension of records where they cannot be closed as per the target dates with the help of Account Service Manager with required artefacts in the CIRATS DB. • Add / remove technical contacts, housekeeping of department documents (based on inputs from the service manager). • Escalate where Issue / APAR cannot be closed as per target dates. • Produce reports on Issue / APAR status on the account for internal management and for Service Manager / customer requirement if any. • Create CIRATS departments based on input from the Service Manager • Complete Security and SM (Business Controls) Service Activation & Deactivation checklists.
Desired Profile	# An understanding of the following components or related IBM Processes that make up the ITIL framework is required: # Configuration Management # Service Desk # Incident Management # Problem Management # Change Management # Release Management # IT Security Services & Business Control # Minimum 15 or more years of education required # Total 0 to 2 Years of experience required ## Required Skills - Technical and Non Technical # Technical understanding of Unix/Windows security infrastructure # Basic Knowledge in Networking concepts # Sound knowledge in IBM Security Standards & Compliance # Basic Knowledge in ISO 27001 # ITIL Certified Required * Bachelor's Degree * English: Fluent.
Experience	0 - 2 Years
Industry Type	IT-Software/ Software Services
Functional Area	Other
Education	UG - Any Graduate PG - Post Graduation Not Required
Location	Bengaluru/Bangalore
Keywords	CIRATS Coordinator - ITD - GD, IMAC Coordinator, Technical Services
Contact	IBM India Pvt Limited
Website	https://jobs3.netmedia1.com/cp/search.jsp?trac=hp_in&jobatibm